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Front Line Staff, the Patient Experience, and Your Bottom Line

Avoiding the "cultural hourglass"

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Front Line Staff, the Patient Experience, and Your Bottom Line

 

How can your talent acquisition team help you to improve patient outcomes, reduce re-admissions, improve patient satisfaction, and reduce costs? Obviously, by bringing in transformational leaders, innovative physicians, and highly patient-focused nurses. But what about nursing assistants? Dietary staff? Environmental services? Don’t underestimate the impact of front line staff.