The impact of Emotional Intelligence in the workplace

An evidence-based review

The world of work is changing. It is becoming more virtual, diverse, and dispersed, with an ever-greater need for improved leadership capability. The World Economic Forum predicts that 42% of current core skills will be outdated by 2022, and that, ‘Emotional Intelligence, leadership, and social influence will see an outsized increase in demand.’

According to a management survey by the Roffey Park Institute, there is a leadership gap at work, with organisations falling short in meeting their present and future leadership needs. Good news is that this can be addressed and alleviated by developing and applying EI. 

The purpose of this white paper is to review the current status and value of EI for the assessment and development of people within the workplace. It draws upon the latest evidence-base of scientific research from academic and practitioner sources, and summarises the key findings.

This whitepaper covers:

  • The business need for EI
  • Understanding and measuring EI
  • Does EI predict job performance?
  • Does EI support engagement at work?
  • Can EI enhance well-being?
  • Is EI important for leadership?
  • What is the added value of EI?
  • Can EI be developed?
  • EI - a present and future priority 

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Authored by:

Jo Maddocks Chief Psychologist Dan Hughes Product Director